Shipping policy
At Oudism, every order is prepared with care and shipped securely to ensure it reaches you in perfect condition. Because our products are rare and irreplaceable, our delivery and returns process is designed to protect both our customers and the integrity of every item.
Delivery
Processing & Dispatch
Each order is curated and prepared within one week. Once dispatched, you will receive a tracking email to follow your order.
Express Shipping
- Australia: flat-rate USD $10. Complimentary shipping available.
- International: flat-rate USD $29.
- Typical transit times (after dispatch):
- Australia: 1–3 business days
- Asia & Oceania: 2–4 business days
- Europe, Middle East & Canada: 4–7 business days
Signature on Delivery
To protect your order, a signature is required upon delivery. This ensures your oud is placed safely into the right hands.
Duties & Taxes
International orders may be subject to local customs duties or import taxes, payable by the recipient. Our express courier partners manage customs clearance.
Where We Ship
We ship to Australia, New Zealand, Asia-Pacific, Europe & the UK, the Middle East, and Canada. If your location is not available at checkout, contact us at support@oudism.com and our concierge team will assist.
Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us at support@oudism.com. Our team will coordinate directly with our courier partners to resolve the issue swiftly.
